On the part of SMART, they asked me what procedure I was doing when I encountered the error. What do you think I was doing when I said I encountered "SMS error"? Do you think I'm making a phone call or surfing the net? Geez. I never realized that it won't be clear, really.
But just the same, told them that I enountered SMS error (network out of order) while sending SMS.
Considering my experience with SMART Blackberry Internet Service (BIS) Activation Problem, I'm not really expecting much from SMARTCares. Thus I asked my friend, Google, for help and I found a solution for network out of order error message received when sending an SMS message from http://www.blackberry.com
Here's what you need to do according to the site:
1. On the Home screen of the BlackBerry smartphone, navigate to Options > SMS.
2. Scroll to the field Network To Send Over.
3. Open the menu and select Change Option. Change the value of the field to GPRS.
4. Open the menu and select Save.
5. Attempt to send another SMS message.
The problem, however, is that in Step no. 3, my device do not have that options. The selection for Network to Send Over are Circuit Switch, Circuit Switched Preferred, Packet Switch and Packet Switched Preferred. There's no GPRS or GSM Option.
Since this is not applicable in my case, I just increased SMS Retries from 3 to 5. I hope it will make a diffirence. I think it will. Because whenever I encounter such error, I simply resend repeatedly until it is sent. But that is really a hassle when I'm doing a campaign using SMS Blasting.
Will update this post once I receive a word from SMART.