Thursday, March 18, 2010

SMART Blackberry Internet Service (BIS) Activation Problem


It has been a week now that I've been trying to activate my SMART Blackberry Internet Service (BIS) but without luck. Calling *888 is no use. I'm just being referred to their Mobile Help Desk only to find out that the said help desk is for device related problems, not activation problem. Then I tried to contact SMARTCares.

In fairness to SMARTCares, they reply quick unlike *888 who will promise to call you back but they won't. Unfortunately, the problem is still unresolved.

Do you have SMART BIS activation problem, too?

I got my Blackberry Curve 8520 from SMART when I renewed by SMART Gold subscription plan a week ago. Before I decided to get the Blackberry Curve 8520, I asked about the BB unlimited plan but was told that it's not available for SMART Gold Plans. I was offered the P.15/kb consumable plan. Thus, I did not avail of their BIS plan. I want to check my options first, as I have my Palm Treo 680 working anyway.

Realizing that I need to have a BIS to utilize the device fully, I then contacted *888 and asked for more information on how to activate the data plan. That is where I learned about the Blackberry unlimited plan which according to Customer Service Rep is now available for SMART Gold plan subscribers. I immediately subscribed to the monthly unlimited plan for P1,200 by sending BB MONTH to 2207. I received a confirmation about my subscription plan but I still have the same problem - can't set up email and apps won't work.

I went to SMART wireless center in MOA the following day. I was advised to register at www.smart.blackberry.com.ph. It's a blank page. Turned out that it should be smart.blackberry.com, without the .ph. I registered my device and set up an email account. Turned off my device, pull out the battery for a minute and then inserted the battery back to turn the device on. It did not solve my BIS activation problem.

I then looked for answers using Google.
Apparently, it's a common problem based on the comments posted here. So far here's what I have done.

- Resend the service book.
- Tried to register Host Routing Table - no entries, I just received a message that registration was sent.
- Changed my APN settings to blackberry.net

I changed the APN settings to blackberry.net because according to SMART Customer Rep, this will allow me to surf the net without being charged P10/30 minutes.

Until now, I have these problems:

- No Email
- Facebook and OpenBleak and other apps won't work - no data service available
- I can browse some websites but receives a Bad Gateway error message when visiting certain sites - My P1200 unlimited has been running since March 3, 2010. Do I hear rebates?

SMART should make information about their Blackberry Internet Service available in their website. They should also train their staff at Wireless Centers well to handle queries about BIS. Don't let subscribers beg for information.

136 comments:

  1. did you resolve the problem sir? i got this problem also.

    ReplyDelete
  2. Yes. Contacting http://twitter.com/SMARTCares did the trick. ;-)

    ReplyDelete
  3. well, well, well... and i though i was the only one who had this problem.

    i used to avail of the week-long service, which worked fine, until there was this one time that the service didn't push through. after several "unhappy" phone calls with them, i managed to speak with a shift manager who then approved the reversal of the charge. unfortunately, none from the technical team gave me a call to give explanations. this happened some time in march.

    when i heard that a month-long service was made available, i immediately registered for it as soon as my week-long subscription expired. the first time i tried it, i never got any confirmation text messages. sought help from SmartCares Twitter account, and they advised me that there were some enhancements done, and suggested that i switch back to the week-long service in the meantime. fine.

    after another week, i tried registering for the month-long service. i did get the confirmation text messages, and was happy to see that my signal was still in uppercase. after about 5 minutes, the signal went to lowercase. confused, i did several hard resets to no avail. called the hotline 4 hours later, and demanded to have it fixed, and be contacted by someone from their technical team, lest they were up for rounds and rounds of tongue lashing on the phone and have the calls be escalated to a manager. already told them that this had happened before, and that they review my notes.

    perhaps by the grace of God, people did contact me almost regularly to check on the status. now running almost 5 days, the issue still hasn't been resolved. they've now decided to escalate the matter to Novare, which i know is a group dedicated to the BlackBerry technology here in the Philippines. i'm hoping that they get to fix the issue. otherwise, customer service is gonna hear from me again, and will demand to have the charge fully reversed, and to have their month-long adverts be taken out of their marketing materials.

    ReplyDelete
  4. I still have a pending issue with SMART. I availed of P1200/month unlimited BIS. But when I received my S/A, I was surprised with my bill. I was charged the regular per kilobyte rate!

    ReplyDelete
  5. i have the exact problem as jayvee. it's been 12 days since i subscribed to smart's prepaid monthly plan (P1200) but i still have these problems:

    1. no emails are coming in
    2. can't use ubertwitter.facebook,yahoo msgr

    calling their hotline is no use because the people there have no idea what to do.same goes as with the people at @smartcares on twitter. they are very friendly but they keep giving me troubleshooting options that i've already done.

    before subscribing to the monthly plan, i had been using the weekly plan without a hitch. now my P1200 will go to waste.

    i was wondering if my problem with the bis has anything to do with the fact that i'm on a prepaid sim card. before smart, i was using globe (prepaid also) and i had the same problem.

    i'm thinking of applying for a postpaid line if that would help me with seamless blackberry services. a lot of my bb user friends are on globe, but smart accepts open - line phones. globe accepts them too but they lecture you too much about them being not responsible if bis doesn't work since it's not from globe blah blah.

    sorry about the rant and blabbing.

    ReplyDelete
  6. Same problem here... More than a month ago, I applied for the 1 week plan and it did not work.
    I stopped trying. Threw away P300..

    ReplyDelete
  7. My problem is this. I am was using smart prepaid.

    Loaded my prepaid account with 1200 pesos and an additional 15 pesos to make sure that I had at least 1 peso balance.

    I then texted BB Month and sent it to 2207

    I was able to registed to BIS ok setup my emails, instant messages, facebook and tweeter on the blackberry.

    did a balance inquiry and it showed 15 pesos plus a certain number free text messages to all network)

    after an hour my balance fell to 5 pesos. a few days passed and my balance was still 5.

    Now I wanted to make some calls so i loaded it yesterday with 300 pesos . After a day of not using my phone i was shocked to see that my balance was down to 235 pesos. I had not made a single call since.

    So naturally i called *888 to complain etc. and they said that i was being charged because i was surfing the internet. I informed them that i subscribed to their blackberry 1 month package and i should not be charged for this etc. They said all they can do is write a report and forward that report to the billing department to get the charges reversed.

    In the meantime, i continue to be charged 10/ 30 mins.

    Is there anyone out there who knows how to fix this?

    Is it the APN settings that i have?
    Is it the "enable WAP push" in browser push

    those who have an idea of what the setting should be please help. email me typical_man102@yahoo.com

    ReplyDelete
  8. hello.. my smart prepaid BIS plan is working seamlessly for the past weeks. however, i noticed recently that my prepaid balance is still being deducted by 10-50 pesos [not everytime though] even if i am using the unlimited service. do you happen to know why? thanks!

    ReplyDelete
  9. For contacting blackberry activation.. here is smart's blackberry activation unit numbers.

    For further/immediate assistance on Blackberry issues, please contact us via our 24/7,
    hotlines 8931510 / 8933631 / 0928-5020491.

    ReplyDelete
  10. i believe unlimited lang cya for email push, messaging etc. but not for internet using wap you will be charged P10 every 30 minutes.

    for first time users, i had the same problem with BIS activation .. mga 15 minutes ko tinanggal ung battery the next day and it worked fine.

    ReplyDelete
  11. u said u could surf..were u able to access msn, ym and or bb messenger? ty

    ReplyDelete
  12. Hi Ann! YUp, I no longer have problem. I can receive email, browse websites, use ym, etc.

    ReplyDelete
  13. bakit na chacharge ako ng 10/30 min if naka unlimitted naman ang aking blackberry service.is there a way to change the settings??

    ReplyDelete
  14. Yette, there seems to be a billing system problem. I have that prob every month. Call *888 to dispute the bill. Make sure though that your APN Settings is set to blackberry.net.

    Last month I was billed P3500 for data charges. I did not pay it, of course. :-)

    ReplyDelete
  15. anyone here who knows how to modify the settings with the smart blackberry server, so that we can do call , texts and internet surfing thru wifi, without prepaid loads being deducted?
    becoz once i switch on the data services it automatically deducts from my prepaid load, i can only do wifi by turning offf the SIM, in which i cannot make calls and text during this time...
    anyone who help me with this, or who knows any technical person from smart who can help with this problem. i have already talked to a blackberry contact person here in the phil and they say that the problem is with the provider here... can the provider modify the setting for blackberry prepaid?

    any help with this one will be greatly appreciated!

    ReplyDelete
  16. nakaregister na ako sa blackberry internet service what the next step? really like to have my email activated pls help

    ReplyDelete
  17. Mag subscribe ka sa 2207. Text BB MONTH/WEEK and send to 2207.

    ReplyDelete
  18. automatic na ba un?

    ReplyDelete
  19. Actually, meron akong blackberry storm 9500,, ilang beses na akung nka registered sa unli surf ng BB. . well it works good to me. . i dont see any problem. .

    e2 mga gnwa ko, ,

    STEP 1: Registered your BB device,at Blackberry Internet Service, , here is the link . http://smart.blackberry.com/ . . fill all the requirements, and set-up na din ng email kung gusto mo. . .

    STEP2: Kapag tapos kana. . .Mag-registered ka na sa SMART ng UNLI surf for BB. .

    BB DAY/WEEK/MONTH and send to 2207. . .pili ka lng kung anu gusto mo. .


    Tpos na. . surf ka na. . . nkaka enjoy sya sobra dami kc application ng BB, , ,

    ReplyDelete
    Replies
    1. great.. do I need to activate my gprs or mms settings?

      Delete
    2. paano po po kung bb msgr lng unli mo? i regestered at BBM MONTH perondi ko po magamit. ma remaining balance p nmn po ako. please rply po..salamt

      Delete
    3. paano po kapag BBM MONTH lng po. i reg to unli bbm but I cannot used it may remaining balance papoako..pero ayaw nya.. ano po dapat gawin?please reply

      Delete
    4. tulong po.. ndi ko mmit bbm ko but i reg n sa bbm month but still.. ano pa po kulang?

      Delete
  20. hey about yang bb na yan. kasi binenta ko yung bb ko 8520 sa friend ko until now di pa rin sya mag kaayos sanet kasi di ko alam unang gagawin.

    Ano ba first step para ma avail yang bb unlimited na yan? need to set gprs pa ba or what? help nyo nmn po ako nakakahiya kasi benenta ko tas di nmn magamit sa pang net.

    Diba meron 1 day lang sya help nmn guys plss help me step by step oh thanks.

    Also ma aavail ko ba yan kahit di ko sa smart binili yung bb thanks

    ReplyDelete
  21. i have the same problem. what should i do?!

    ReplyDelete
  22. vhe_09
    I have the same problem too
    more than a month ang BB which was sent by my husband but until now di ko magamit yung mga application. The only consolation I have is that I merong wifi dito sa bahay.

    pls. help.
    thanks

    ReplyDelete
  23. I've been experiencing the same problem lately. When i subscribed for BB DAY before, i enjoyed their service but the problem is when it expired, it consumed my remaining balance. Then i discovered their LITE offers. I tried SOCIAL DAY and not having any problems until lately. I received their confirmation that my service but still cant use the service.

    ReplyDelete
  24. i subscribed to SOCIAL DAY, got the confirmation message that I am subscribed to the package but when i checked the services status, it says under BlackBerry Internet Service Connection:not connected. I tried registering my device at http://smart.blackberry.com/, after entering PIN and IMEI, it says my BIS account is suspended or deactivated...parang common problem na to sa mga BB users when their subscription expires ah.

    ReplyDelete
  25. Yesterday, Dec 23, I activated BB service, SOCIAL MONTH. I received confirmation by sms that I am subscribed to but nothing happened. I could not open facebook, yahoo messenger or gmail. I went to the service center. They said that I have to register to www.smart.blackberry.com.ph but I could not open that web.

    ReplyDelete
  26. Hi Peter,

    Before subscription, make sure to active BIS from smart.blackberry.com DO NOT append .ph.

    After subscription confirmation, turn off device and pull out battery. turn on the device after 10 seconds.

    ReplyDelete
  27. nagsubscribe ako kanina ng SOCIAL MONTH pero di ko nagamit. nagpadala nman confirmation smart na registered na raw ako sa package nila pro wla pa rin..ive tried to create an account sa smart.blackberry.com pero it stated na my BIS account raw is suspended or deactivated..i've called smart several times na at sabi nila ihard reset daw un handset which i did several times na din pero wla pa rin nangyayari..once ko pa lang nagamit un BIS nila for 1 day lang tapos nun naexpire na at nagsubscribe ulit ako ayaw na gumana..i dont know what to do..any suggestions?

    ReplyDelete
  28. hello, everytime i try to use facebook, msn or just go on my browser on my blackberry it comes up with something that says "unable to connect to the internet, please try again later. if the problem persists please contact your service" it has been happening for over 2 weeks and my bbm is not working either, i have connected my wi-fi at home to my blackberry and its still not working and i have internet time on my pay as you go bolt ons? any ideas what the problem could be?

    ReplyDelete
    Replies
    1. If you have wifi in ur home, open ur social sites in your BB browser, its free unlimited.

      Delete
  29. turn off device and pull out battery. turn on the device after 10 seconds. that normally does the trick for my blackberry internet service problem.

    ReplyDelete
  30. hi there. i was trying to activate my 8520 through http://smart.blackberry.com/ but im receiving message "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service." how can i activate it through my phone kung hindi nga sya maka-connect? thanks!

    ReplyDelete
  31. hello.. my phone is blackberry storm 2 9550.(verizon, and openline).. naka access na ko dati sa smart blackberry internet service... but my previous 2 attempts ko na mag register, after maka receive ako ng confirmation na im already subscribe di naman ako makaaccess.. everytime na try ko click browser ang lalabas is.. this is a wi-fi service.. please ensure your device has an active wi-fi connection and try again...... dati ganun talaga lumalabas pero once na register na ko and after ko tanggalin battery ko at ibalik ulit... okay na... pero ngayon talaga ayaw... wala naman kwenta tumawag sa *888.... maaasar ka lang it will take you 30 minutes before may makausap na operator.. and after mo sabihin complain mo bigla na lang mamamatay ang linya.. im thinking na nga minsan if they are doing it deliberately kasi di nila alam isasagot.. kasi the last time 8x ako tumawag.. and ganun ng ganun..tapos now, i tried again na mag subscribe pero ganun pa rin ayaw pa rin.. wish you could help me..

    ReplyDelete
  32. "this is a wi-fi service.. please ensure your device has an active wi-fi connection and try again.."

    Check your browser option. If you're on a wifi connection, set it to Hotspot Browser. If Smart Internet, set it to Internet Browser.

    ReplyDelete
  33. hi! i also have the same problem.. i have a bb bold 9000 my husband gave it to me and it's from the UK. everytime i register to BB DAILY send to 2207 i can receive a confirmation but when i start using my apps it won't work! do i really need to go to my network provider and have a bb internet plan for me to activate that BB daily thingy? thanks

    ReplyDelete
  34. have you registered your unit to smart.blackberry.com? If not, you should do that first.

    ReplyDelete
    Replies
    1. bakit po ung 8520 ko di ko ni reg sa smart.blackberry.com pwede nmn po sya pero ung sa mrs ko reg na wala pa rin.ka asar talaga

      Delete
  35. This is awesome! I have learned lots of information that I really need the most! By the way thanks!

    ReplyDelete
  36. pano ko ba magagamit ang bb ko nagsubscribe ako ng social month until now di ko pa din magamit help me naman oh sayang ung pinang register ko kung di ko din lang naman magagamit....

    ReplyDelete
  37. sakit sa ulo talaga ang smart bb package, i have the same problem over and over again....in a month it worked good after a few days wala na naman,and i have to wait to expire the package kasi yun lng ang way para maging ok ang internet service...and sama pa i have to wait for a week so wala ako internet sa phone, ang hirap ng wlang internet sa phone specially kung yung love one mo nsa abroad...sana maiisip ng smart to, kung ndi nila kaya, may trial period sana sila, its like a test drive....sa tingin ko hindi nila kaya ang service ng blackberry....cguro kahit mga androids din, para tuloy ayoko n mgupgrade ng phone....nakaka inis talaga

    ReplyDelete
  38. i have the same problem .it kep saying i need wi fi connection but i turn off my phone and on ! oh my god,,im so happy now i know whats the trick! just do the same tho..

    ReplyDelete
  39. Hi Everyone,

    I've been experiencing problems with Smart's bb prepaid plans recently. When I subscribed for BB WEEK before, I enjoyed their service but the problem is when it expired, it consumed my remaining balance. Then I used their LITE offers. I tried SOCIAL WEEK and not having any problems until lately when I renewed it to BB DAY, I received their confirmation that my service is active but still cant use the services (BBM, YM, Facebook, Twitter, Gtalk etc). On the second day, after the expiration, I registered with SOCIAL WEEK and still experiencing the same problem.

    Customer support is worst! if you dial *888, it will take you 30mins before they will answer the call and if you talked with customer service they don't know what to do or just cut the line.

    If anyone knows the solution for this, please share it. Thank you.

    ReplyDelete
  40. Hi Guys, I experienced the same problem too. I can't get my BIS to work even with the troubleshooting steps I did. Tried calling *888 and all reps I was able to talk to were rude, they disconnected my calls after putting me on hold. Smart should do something about it. otherwise, they will lost their subscribers.

    ReplyDelete
  41. Hi guys,

    I have the same dilemma. Kaka-receive ko lang nung BB ko last last week and I subscribed immediately to Social Day. Gumana naman siya and everything went well until it expired. It was a few days before ako nakapag-subscribe ulit pero hindi na siya gumana. I tried registering to smart.bb.com, pero account is deactivated daw or suspended. Don't even know what that means.

    Sa mga naka-resolve ng ganitong issue, pa-post naman po ng mga ginawa niyo.

    I also messaged SmartCares but they take too long to reply. Sayang pera when you can't use a service you paid for.

    I'm planning to unlock my phone and switch to Globe BIS kasi wala sila gaanong problema dun.

    :) Ayun lang naman. And by the way, Sir Apol, how did you resolve your issue? Ano pong pinagawa nila sa'yo para maayos yung issue?

    ReplyDelete
  42. hi can anyone help me,i have BB curve 8900 my problem is i've already registered dati sa smart.blackberry.com pero ndi q na alm ung username q at password q dun.is it possible na pag nag attempt ulit aq mag avail ng BB DAY to 2207 gumana kaya khit ibang smart sim na gamit q?pati pano q malalaman ung dati kong account kng already exist nalabas at ndi naq pde mag register ulit gamit ung pin at IMEI q sa bb? plz help me nmn,. diz is my e add pls email me i u know this problem thnkz! izzah_lopez@yahoo.com

    ReplyDelete
  43. i really hate them (SMART) they cannot even give us subscribers the right service, they are thief!!! all my money was put into waste! kainis!!

    ReplyDelete
  44. Really, what is freaking wrong with SMART? Second month into their BB subscription plan and i encountered the same problem. last month, i wasnt able to use my subsrciption for ten days (and they had the nerve to bill me for the full amount of subscription which is 1200!!!) Two days ago, i again subsrcibed to the BB plan (this time only for the email) and what do you know, i could not again access the service! My goodness, they should not have offered BB for their retention plans if their system is not yet ready for the same!

    ReplyDelete
    Replies
    1. i hve the same problem to a couple of times i ben there n smart service center but all the staff thre they dnt know hw to fix the problim i lost 1200 pesos i nver use my net

      Delete
    2. thing is you better use globe sim cards rahter than smart i use the BBmax and it works fine with me.. \

      Delete
    3. thing is you better use globe sim cards... i used BBMax and it works fine with me..

      Delete
  45. Hi got the same issues with vikki got my new bb recently and immediately subscribe to smart SOCIAL WEEK and got no problems until it expires. I can still use my twitter and facebook apps using my WIFI connection I am afraid to use these apps because I might get notice from smart to pay some heck bills so I decided to subscribe for another week with their plan this time around I couldn't register it keeps on failing. They say that there is a network congestion.

    PLS HELP!!

    ReplyDelete
  46. Hi..have the same problem. Have first registered to social week and it worked fine, after it expired registered again to social month and was very happy with the service. After it expired last april 29 tried registering again but ended up losing all my 300 load to the 10/30 internet service which of course I did not use. Until now I cannot access my ym and bb contacts although it says im registered to bb social week. Have waited patiently at smart customer service but they tell me that its my unit that has a problem(mine is 8520 curve bought it abroad). I say its smart that has the technical problem and they are not responsible enough to deal with it. Have tried battery pull several times already but still no luck. Has anybody been able to resolve this issue with their unit? Pls. help. It is such a waste if we cannot make use of this bbm service. Pls. to anyone who has overcome this problem pls. help my email add is yzabelz@yahoo.com

    ReplyDelete
  47. same problem....last week naka register ako sa SOCIAL WEEK..it worked fine...until nag expire,nag register ako ulit,nakareceive ng confirmation pero hindi naman gumagana...nagawa ko na lahat...battery pulls.hard resets..nagpunta na sa smart service center..pero wla parin clang nagawa..baka daw yung phone ang may sira..help naman o...grabeh naiinis na ako dito..

    ReplyDelete
  48. same problem...nagawa ko na lahat pero ayaw pa rin.....naka subscribe ako sa SOCIAL WEEK...before it worked fine...then nung nag expire nag register ako ulit pero...hindi na xa gumagana>>hindi na connected yung BIS...naiinis na talaga ako....can somebody help me??...

    ReplyDelete
  49. Hi, I'm a smart postpaid subscriber, we have almost the same problem, bb subscription, the only difference is I cannot deactivate my bis, last month, i registered bb day and it works fine but the problem is at this time it is still activated and smartcom is charging me P4,500 pes0s already,help naman, someone there who knows how to solve this problem.

    ReplyDelete
  50. ^prepaid po yung SIM card nyo? Di naman na ako nagkakaproblem. More than a year na ako gumagamit ng monthly unlimited plan (BB MONTH). works fine.

    try to clear logs:

    Pressing Alt L, alt G, alt L and alt G and clear log on the home screen to makes BlackBerry work faster. Bakasakali lang. :-)

    ReplyDelete
  51. panu pa na solve yung problem nyo??..nakakafrustrate na itong blackberry talga...

    ReplyDelete
  52. hindi pa ako makapag log on...nag try akong mag create pero error....help naman po plsss lang...

    ReplyDelete
  53. hindi po ako makapag log on..nung nag create ng account error naman...panu bato??....help namn po oh...nakakaloka na talaga...:'(

    ReplyDelete
  54. problema ko din to sabi sa ibang forum kung activated ang BIS dapat all caps ang GPRS nagreg ako sa smart bis pano ko malalaman kung nkareg na ko haha kainis

    ReplyDelete
  55. I have a running balance of more than Php 5,000 despite subscribing to an unlimited BB service plan. And I'm pretty sure those are data charges as I barely text and make calls. Anyone who had the same problem? Can I dispute this when the bill becomes available?

    ReplyDelete
  56. CK, welcome to the club! I have that problem for more than one year now. Monthly I have to dispute data charges but in fairness, they actually reverse those charges. It would have been better though if they will fix their apparent billing system problem. It sucks.

    ReplyDelete
  57. i have the same problem today.. started the day with over 200 pesos load. now its down to 38 pesos. di pa rin active yung SOCIAL DAY ko. nagawa ko na lahat ng sinabi nung agent sa *888.

    im seriously considering switching. any ideas kung ganito din sa sun or globe bis?

    ReplyDelete
  58. same problem here.. my first registration to SOCIAL MONTH worked fine.. then i register again and it didnt work.. i forgot my password on my BIS account..but how could i receive email regarding my new passwrd if my BIS is not active..
    does anybody here knows how to solve this kind of prob? thanks!

    ReplyDelete
  59. hey apple how did you resolve this problem am having this trouble now... smart keeps saying that my account is active but i my unit does not... pls help... txt me 0999 666 5555

    ReplyDelete
  60. i have the same problem like yours how dis you resolve it... pls tell me... thanks in advance

    ReplyDelete
  61. I really hate smart. The agents and their system are not so smart. I use wifi na (tambay sa SM) lang instead of their plans which causes more problems. Pati globe. Amp

    ReplyDelete
  62. gamit kayo opera mini mas madali...

    ReplyDelete
  63. How i De register my SMART Blackberry Internet Service (BIS)Account?

    Please help

    ReplyDelete
  64. im having the same problem now..used the BB SOCIAL MONTH and it worked fine..then i registered again and unfortunately i getting the same issues with you guys..i can't use it now and smart is not helping at all..any ideas on how we can resolve this? pls help..

    ReplyDelete
  65. best solution. after activating your BIS. Go to >OPTIONS >ADVANCE OPTIONS >HOST ROUTING TABLE click menu or blackberry logo then >Register now. wait for about 30 mins.

    after 30 mins. remove the battery for about 30 mins. then after 30 mins insert the battery and wait for the fucking 3G/GPRS/EDGE capslock.

    if not. just wait about 1-1 1/2 hr. it will activate.

    SMART Telecommunications have DELAY on this kind of SERVICE from blackberry. i dont know why.
    maybe its because they have huge number of subscribers.

    for GLOBE PH. its FAST.

    so switch to globe. :D just kidding!..

    :D more questions. just bip me up and tell your name and your question 09476049112

    ReplyDelete
    Replies
    1. registration message queued.it will be sent once data coverage is available.thats the fuck appearing evrytime im trying to do ur suggestion.huhu :'(

      Delete
  66. i also have problems with my BB 8800, the smart operator told me that i should log on to bis.ap.blackberry.com. but when i log on there no page found

    ReplyDelete
  67. The same problem here. Has smart gave a resolution to this? I already asked the customer service about this but they can't give me a helpful answer. All i got is "restart your phone" "request for new service books". Sayang ang post paid plan ko if I can't maximize it on my BB. :(

    ReplyDelete
  68. Hello

    My Name is Ajay Kumar And i'm from India

    I buy a new Blackberry Storm2 9550 Mobile and unfortunately i register the mobile on http://smart.blackberry.com/ with my PIN and IEMI No., as i'm a new user of Blackberry mobile and i didn't understand that the BIS services is upon country and mobile service provider.

    Know when i register it on my service provider BIS its say your service is activated.

    Please cancel or deactivate my account on http://smart.blackberry.com/
    user: ajay8008

    ReplyDelete
  69. switch to globe guyz mas mabilis ang processing nila connected ka agad...use globe lite 300 for one month... :)

    ReplyDelete
  70. bakit di ako maka connect sa facebook for blackberry pa help naman

    ReplyDelete
  71. this steps worked for me...

    register the bb data plan you want
    then reboot your phone
    you'll receive a confirmation
    then go to host routing table and register
    and that's it...

    hope it works for you too..

    ReplyDelete
  72. PUTANGINANG SMART YAN.....ANG BOBO NG MGA AGENTS....DAPAT DI SMART NETWORK NANME NYO EH.....DAPAT STUPID COMMUNICATIONS!!!!

    ReplyDelete
  73. kakabuy ko lang ng BB panu ba magka free fb.. help naman set up ng NN phone

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  74. Staying on queue for an hour and all you can get from SMART agents are stupid answers. got 3 months left from my 24 month contract and i will surely shift to Globe.

    Bought a globe prepaid sim and registered to BBMAX and there is no problem at all.

    SMART should have not carried blackberry services!

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  75. better to call hotline blackberry help desk 8931510 rather than calling smart call center because smart call center agents are ALL STUPID!!!

    you will be waiting for an hour before you get to talk to them... talking non-sense...SMART should have not carried blackberry services.

    Good thing the last smart call center agent i have talked to gave me this help desk number because she can't resolve the problem. Mukhang dinugo na sa mga queries ko at init ng ulo ko!!! if i got the help desk number 3 weeks ago then the problem should have been resolved in just a snap!

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  76. Same probelem...

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  77. i subscribed to BB social month on december and it expired the jan1..yesterday 1 again subscribed to bb social month, used it for the night but this morning,my BIS wasn't connected anymore.. what happened? could you please help.. thanks
    btw, what's the go to host routing table to register??? never did that when i 1st used bb social month..

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  78. Buti pa sa globe! pinagnonosebleed lang tayo ng smart! ang daming arte! I'll switch to globe nlang ULIT!

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  79. my BB SOCIAL MONTH lasted only for 2 days... then till now, di na talaga gumagana... fb, ym & bbm... di ko na magamit. feels like i've thrown P299. I called out more than twice the Customer Care but it normally takes 30 minutes (at the earliest) or more before the agent would respond. Registered registering on https://smart.blackberry.com/ but says my account has been temporarily suspended or deactivated. If anybody knows how to get rid of this, appreciate sending links and infos to my email: jumangz@gmail.com otherwise, better off to Globe instead. I am almost disappointed!

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  80. here's a solution: switch to Globe. :-)

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  81. sir apol i think ur suggestion is the real solution....sayang lng pinangregister ko,i thought mas mganda ang smart one time big time i did register for a month plan,fuck d ko man lng magamit,mbuti p ang globe!

    ReplyDelete
    Replies
    1. same here... imbes na edge or EDGE nalabas, GSM ang nakadisplay...

      Delete
    2. nagsubscribe ako ng 1 month... bale nagload ako call card na 300m then social month sa 2207... imbes na nak EDGE, lumabas eh GSM... tapos yung 1 peso balance ko kinain pa

      Delete
  82. Iam registered on BIS but i cannot use my facebook apps using the service.It keeps saying WE CANNOT REACH THE FACEBOOK SERVER AT THIS TIME.PLEASE TRY AGAIN LATER (100)

    Can anyone help me about this?And,can you tell me guys what to do.please reply in this post. =)

    ReplyDelete
  83. :( anong gagawin ko? ng regstr na ako saBB social okay na... pero wala ako mrcve na msge galing sa blackberry na nregstr na sa network. ngamit ko xa dati. tumigil alng ako ilang araw taz ngaun ayaw na??? 09291653959 pls! thnaks

    ReplyDelete
    Replies
    1. got the same problem!switch to globe

      Delete
  84. Same problem with smart. I was billed for internet browsing e wala namang gprs/internet setting na nasend for my blackberry. I emailed them na I was using WIFI to connect to the internet, ang sabi automatic daw na nagconnect sa GPRS after i-turn off ang WIFI. I also have a hard time using bb services, kaya nagswitch na ako sa globe

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  85. ngexpire po social month q nung feb20, and it was working perfectly fine. ngparegister po aq ulin today feb.22. and nakakainis. di q ma access lahat, fb,twitter,bbm. ive tried rebooting the phone like 20 times! lumalabas nmn ung 3g and bb na all caps. pro di po lumalabas ung arrow. please help??? naubos na po yung baon ko ng kakaload pro ninanakaw ng smart load ko :(((( please reply po. tnxs!!

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  86. Got the same problem... Registered for bb lite social weekly last night, got the confirmation but still can't access any site. I noticed though that I can't change my browser to "Social Browser" instead of the default Smart Sandbox browser. Usually the browser is automatically changed to Social once confirmation is received. I think that's the reason why I can't access fb,ym or twitter. Is there anyone here who had experienced the same? Is there anyway to fix this? Thanks!

    ReplyDelete
    Replies
    1. sabay tayo nagsubscribe and we both can't use the service... i subscribed around 6pm ng feb 21... until now di ko pa rin magamit (and it was a month subscription

      Delete
  87. Imba tong smart na to, nakipagmerge pa sa sun eh bis di pa maayos!! Skwating na service.. Not user friendly at all!! Pano lang yung mga di marunong mag search sa internet??? pagttyagaan na lang nila hotline ng smart na walang kwenta!! Best solution? Switch carrier :) bye smart aka loser communications

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  88. basta naka ON ang DATA SERVICES mo, mababawasan ka automatic ng load na 10pesos per 30mins kahit wala kang ginagawa sa fone mo.

    pag inOFF mo naman, hndi ka makakapag browse sa internet kahit na gumamit ng WIFI.

    iOFF mo yung SIM na SMART then ON yung DATA SERVICES para makapag browse ka ng internet using WIFI.

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  89. walang ganitong problema sa GLOBE.

    meron akong 2 bb, isang GLOBE at isang SMART.

    ayun, wagas ang pagbawas ng load mo sa SMART.

    kaya totoo tlga ang commercial ng GLOBE na NAKAW LOAD!

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  90. i have the same problem with you guys, i subscribed to social month last wk but sad to say di ko man lang nagamit hayyy ...

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  91. Let's all switch to GLOBE :)

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  92. grabe smart!!!!Kabadtrip...sayang 300!!!I switched to globe.

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  93. mas ok pa ang globe when it comes to bb subscribers, you can use your bb phone as modem. Although globe's hotline is not 24/11, di mo naman kailangan madalas na tumawag. Unlike smart, mag aanatay ka 30 min bago may sumagot at wala naman alam ang sasagot. I recently just moved in here in the province and I have no choice but give up globe due to poor signal. Was able to use bb services (smart) for a month until 5 days ago, no mails, no ym and bbm. I just though baka congested lang ang network since madaming tao sa white beach dahil holy week. I tried using mobile google and map, it worked! Pero wala pa din e mail at bbm. Suko na ako. Nagsawa na ako tumawag sa hotline kasi paulit ulit sagot.

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  94. mabuti pa ang globe!

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  95. PLEASE HELP NAMAN..I have a BB Storm 9500..I tried Registering for a BIS account but it keeps on saying " Your BlackBerry® Internet Service Account is suspended or deactivated"..I called Globe and sabi nila dapat daw best way na gawin ko eh ipacheck physically yung BB Storm 9500 ko sa may alam ng ganung case. hay.. nasasayang na load ko kakaregister pero di ko man lang magamit BBM, Facebook,Twitter, Mails,etc.. =( Please help..

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  96. For SMART.."mms on" works just fine..nangyari sakin yan just now, i call *888 and un ang sabi, d ko gets ung register o log in sa smart.blackberry.com o kung kailangan ba tlga..although Social lng ung subscription ko, ok naman xa after restarting my phone. remove the bat after reactivating gprs..^_^..

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  97. SAME PROBLEM,I SUBSCRIBE SOCIAL MONTH,1 WEEK NA DKO PA MAGAMIT BIS>>>KUMUSTA NAMAN ANG 30O.till now im trying to find solutions :( i tried to call Smart custcare pero lahat ng sinasabi nla ginawa q na,try to register to smart.blackberry.com or reboot the phone,till now i have same problem,..please HELP!

    ReplyDelete
    Replies
    1. gnyan din ngyayare sken ngaun! nak ilang twag nq sa smart at ngawa na lahat! wala nmang ngyayare, sayang ln gang 300!

      Delete
  98. very disappointed w/ smart's bb unli package for 1 day... already registered via text since 5:40pm but doesn't receive any notifications upon registering thru host routing until now... what the heck is happening? 12 hours but cannot use the service, what a waste of money! *NOT RECOMMENDED* also called the CSR but no help at all! =(
    i prefer sun even if its a bit slow yet still the buck has a good use...
    looking forward to switch to globe!

    ReplyDelete
  99. I've been a bb user for nearly 2 years, with globe that is... wala ako naging problema, aside sa napaka seldom na nawawalan ng signal globe. then when i got this loyalty reward from globe, i hot myself a new bb. so yung unang BB ko pina openline ko, then i tried using smart bis... gumana cya for a week, then nagulat nalang ako, yung load ko na 250+ naubos bigla, e samantalang magkano lang naman yung weekly promo ng smart. then nagpa load ako ulit, amfufu, wala pa 5mins, nangalahati load ko, worse, nung nag subscribe ako sa promo ulit, lowercase na yung signal at di ko na magamit service! SMART SUCKS!! not to mention yung SMARTBROken nila.. kasi lagi broken / wala ping at sobrang kupad!

    ReplyDelete
  100. Puta naman nang smart. I subscribe kagavi ng social m0nth ou. Gumana xa pwo 3 hourz lng.. Ngaun dko na magamit ung bis. Pahelp naman!

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  101. ganyan ang problem q ngaun! paulet ulet nq tumatawag sa smart tpos kung ano2 pinapagawa eh wala din nmn ngyayare,tpos tumatawag aq sa BB hotline eh ndi nmn sinasagot.. then sbi q mg dispute nlng aq since wala nmang kwenta,sabi ng smart after pa daw ma expire yung subscription saka lng daw pede ma refund un! pero for sure kung ano2 pa gagawin nila,kesyo forward sa tech support or fraud dept.! ka imbyerna! sayang lng yung 300, masisira na ata yung phone kaka on-off!

    ReplyDelete
  102. Oh my gosh, this SMART BIS problems 2 years ago are still the same problems until now.

    I registered to SMART's BB Day and got the confirmation. Then I tried using my Facebook for BB and mobile browser but nothing happened and my load dropped to 5 pesos. I tweeted my problems and then @smartcares replied to me and checked what happened. They told me I browsed 5 times that's why they deducted load from me. What the heck.

    Seriously guys, you have to transfer to Globe although the signal sucks sometimes or most of the times. But at least, registration is hassle-free. You just have to text BB Social like that to 8888, no more hassle registration needed.

    And your handset has no problem or issues in activating Blackberry Internet Service, the problem got something to do with SMART’s Blackberry Internet Service.
    :)

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  103. ganun din ako nakainis imbes na GPRS/EDGE ung lumabas GSM na...
    dati okie pa yung smart .. nakakpag surf pa ako gamit BB WEEK/MONTH ngaun di na... nag try ako kahapon ... August 16 BB DAY lng para try ulit... pambihira ubos na load kong extra... GSM talga at expired na ngaun... syang...

    maganda ba sa GLOBE?.... panu un ulit ung pag rgister lahat ng mga emails?... pati number?... kilangan bang ei WIPE or no need?.. thanks

    ReplyDelete
  104. smart is not compatible with BB, I have same issues with you guys but when i try a prepaid sim from globe its working. everything find fro BES, BIS, etc, etc....I think the hardware used by globe is far better than smart...

    ReplyDelete
  105. patulong naman po....i got my blackberry 8520 a few days ago and to my surprise ultimo wi fi ay hindi pwede gamitin for net surfing. talaga po bang ganun? or pwede naman magamit as long na may wifi? im planning to subscribe to SOCIAL pero doubted na din ako. Patulong naman po. please. ='(

    ReplyDelete
    Replies
    1. i am experiencing same problem... i registered with BB MONTH 599 last sunday but i can't access with BB features para akong nag-aksaya ng 599.

      Delete
    2. sana wag na lang ilagay ng smart na sila ang biggest telecommunication company di naman nila ma resolve ang mga problem kahit dalahin s center nila wala inirerecommend and agent but to turn ON/OFF ang phone pero useless :((((

      Delete
  106. pano nga ba mag activate sa pinas kaasar na dko mka bbm asawa ko nag registered din ako nasayang lng load nakakaasar na wla ka nman magawa...please help...thanks in advance

    ReplyDelete
  107. I registered last night in SOCIAL MONTH of smart.. I encountered the same problem, and called the customer service several times. they advised me the same thing. set your APN to blackberry.net and they monitored my status. until one customer service advised me to turn off my phone, remove the battery and reinsert my sim card. and then as I open it.. BOOM! :) my BIS becomes activated. you will know this when you have the network mode of capital EDGE, G3 and a blackberry logo. if not in capital then, hindi pa po activated. I am really hoping this one works with all of you too para hindi masayang ung mga registered data plan niyo. Thank you and God bless us all.

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  108. I did all the trick. Ayaw pa din grabe :(

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  109. hay nako bwsit smart samething happen to me. sa ibang bansa naman di naman gnito kahirap mgkroon ng blackberry service for example sa dubai, ttype mo lng bb then send mo sa gateway nla wala pang 1 minuto may service ka na, pero dito sa pinas bulok...hayz!

    ReplyDelete
  110. Shift na lang kayo sa Globe. Never had problems with switching from my network here in Jakarta to Globe every 6 months. My boyfriend tried switching to Smart because he changed residence and Globe signal in his area is quite weak but his P1,200 was wasted. Nothing was done about it even after continuously badgering Smart Customer Service. Nakakabwisit! Now he's back to Globe but we can only bbm when he's at the terrace. Well, better than nothing!

    ReplyDelete
  111. Thanks for this valuable information. I am new to Blackberry and was needed the same. I was not familiar with this and was just trying to do it, my way. But everything was worthless. But this article is really very helpful.
    Thanks again for this great help!!

    ReplyDelete
  112. wasnt able to use my BB max. dont know how to activate my BIS. ? ? ? PLEASE HELP! Netwrok: smart. Phone model: BB storm 9550.

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  113. Nakakaasar ang serbisyo napakamahal pa, nagplan din aq ng 300 for social network, late q na nalaman na 1200 na pala yung plan for just only social network?.. Hindi nila binalik yung 300 ko, ano akala nla sa atin tumatae ng pera na itatapon lang ng ganun? Hindi nga mkapagtataka kung bkit hindi tau umasenso, mas maganda pa ang serbisyo sa ibang bansa at napakabilis pa..

    ReplyDelete
  114. etong SMART BIS kung mag rregister ka eh kinabukasan ka pa ma aactivate. tpos pag nagrestart ka ng phone e. mawawala yung BIS service mo maghhintay ka nnman a day or two. eh sinaksak ko globe sim na naka BIS e. pagkatapos lng mag boot ng BB eh registered agad. baka may fair usage policy narin yung BIS nila parang sa mga unli txt/call and smart bro. BUSET na serbisong maaasahan.

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  115. mas ok pa sa globe e. after palang mag boot ng phone e registered agad. compare sa smart mga a day or two bago mag register. ang masama dito. kunwari mag rrestart ka ng phone dahil sa installed app. mawawalan ka nanaman ng BIS. mag hhintay ka nanaman or kukulitin mo pa yung routing table. may fair usage policy narin siguro parang unli call/txt, smart bro. ang pangit talaga ng serbisyo nila! BUSET

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  116. Hi apol.. ask ko lang kung anu pwede ko gawin kc nag punta ako sa smart.blackberry.com then niregistet ko bb ko kaso naka lagay suspended and deactivated daw unit ko.. anu ibig sabihin nun? Pls. Reply tnx..

    ReplyDelete